Privacy Policy
Last updated: March 20, 2026
1. Introduction
VALIA Health LLC ("VALIA Health," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you visit our website (valia.health), use our services, or interact with us.
2. Information We Collect
Information You Provide
When you submit a contact form, schedule a consultation, or inquire about membership, we may collect your name, email address, phone number, and the content of your message. We do not collect protected health information (PHI) through our website contact forms.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URL. This data is collected through Google Analytics 4 and is used to improve our website experience.
AI Chat Interactions
Our Metabolic Intelligence chat feature processes your questions to provide educational health information. Chat conversations are processed in real-time by our AI system and are not stored, retained, or used to train AI models. No personally identifiable information is collected through the chat interface. The AI assistant is an educational tool and does not collect, store, or transmit protected health information.
3. How We Use Your Information
We use the information we collect to respond to your inquiries and schedule consultations, provide information about our membership tiers and services, improve our website and user experience, comply with legal obligations, and communicate with you about our practice when you have opted in to receive such communications.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with service providers who assist in website hosting (Kinsta), email delivery, and analytics (Google Analytics), but only as necessary to provide our services. We may also disclose information when required by law or to protect our rights.
5. HIPAA Notice
This website is not a covered entity under HIPAA for the purpose of general website interactions. Our website contact forms and AI chat are informational tools and do not constitute a physician-patient relationship. Once you become a VALIA Health member, your protected health information is governed by our separate Notice of Privacy Practices, which will be provided to you upon enrollment.
6. Cookies and Tracking
Our website uses cookies and similar technologies for analytics (Google Analytics 4), performance optimization (Kinsta cache), and essential website functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Links
Our website contains links to third-party services including Elation EMR (appointment booking), Spruce Health (secure messaging), Fullscript (supplement dispensary), and others. These services have their own privacy policies, and we are not responsible for their practices.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at health@valia.health. Texas residents may have additional rights under applicable state privacy laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
VALIA Health
Houston, TX 77056
Email: health@valia.health
Phone: (281) 241-8681